If you have decided to delve into user testing, you must understand your requirements and targets and your users’ requirements before writing the testing script. While writing the user testing script, you may encounter some bugs or app crashes. If you experience such issues, we recommend you to opt for the Heatmap analytics software by UserExperior.
A rock-solid script is not only about collecting tasks with few questions that come along. You need to plan and pen a good script to make a successful user testing. Let’s have a look at how:
1. Gather all details
You must have the basics right while making a user testing script. First, collect the study goals. Start with a strategy, and highlight different parts of your app or the user interface that you need to test. Later you can refine it using the touch Heatmaps software. Ensure to keep the test to nearly 20 to 30 minutes, from the introduction to ultimate thoughts, which are basically almost 20 tasks (including introduction and comments).
Next, use your objects and plans for deciding which tasks will take place. Ensure that the tasks are easy to read, remember, and impress. Don’t perform the tasks which are too complicated and incorporate several steps as they have risks of being neglected, misunderstood, and misinterpreted. Use easy to understand language for your users. UserExperior’s real user monitoring will help you understand your users’ behavior and activities while using your app. It is advisable that users must read the tasks aloud and speak when they perform every task.
Moreover, you can ask users to describe what they see, in order to improve your app functions if there is any flaw. Here, UserExperior’s session replay software helps you improve user experience.
2. Conditional Logic
Conditional logic helps you customize the test sessions depending on your users’ activities and feedbacks. Using this, you can ask follow-up questions, offer users various tasks, based on their feedback on previous queries. In fact, conditional logic helps you skip to another test section if there is no appropriate task or question for a participant. If a participant finds any flaws while using your app, UserExperior’s session video replay allows you to see that and enhance real user experience.
3. Numbers are important
With user testing, stakeholders gather a lot beyond only feedback. Quantitative questions can be incorporated to form a complete picture like the System Usability Scale, the Net Promoter Score, and survey queries. All these can be utilized for making the baseline and compare the interface to a competitor’s offerings or to a previous query. The System Usability Scale decides how users encountered your UI. If they have had a poor experience regarding issues like app crash, UserExperior’s app crash recording tracks the video session where the crash occurred and the ANR analytics helps troubleshoot this issue.
4. Test frequently and early
If you have formed your script, plan to recruit participants. Start testing with at least 5 users or more. With more users, you will get a better ROI than a single test with a similar number of participants. Test frequently to decide whether you have fixed all app issues using app analytics iOS or Android software.
Finally, preview your test before launching it. UserExperior will help you reduce all app issues if there is any. To learn more Schedule a DEMO NOW.
Comments
Post a Comment